COVID19 Response

Safety Update

COVID-19 Response

Dear Clients,

In order to reduce the impact of COVID-19 for everyone, and for us to be able to continue to provide this essential service for your cats, we’ve modified our services for now, and ask for your help.

At the time of your appointment, we will admit your cat from the parking lot without your coming into our hospital too. We’ll send you an email that details our precautions when you schedule. Please disinfect the carrier, especially handles and door closures, with alcohol-based disinfectant.

If you are unwell, have flu-like symptoms, and/or are or have been exposed to anyone who has tested positive for COVID-19 within 14 days prior to your cat’s appointment, please reschedule your cat’s appointment. Resume methimazole in the meantime, if previously on and tolerating well, until a week prior to the new appointment.

We will continue to disinfect regularly and practice social distancing per the CDC’s recommendations.

Thank you for your support as we care for your cat.

Hospital Cleaning Protocol and Staff Illness:

Our hospital continues to observe the CDC's recommendations on disease prevention, handwashing and cleaning protocols, as well as guidance on managing staff members who may be displaying flu-like symptoms and/or tested positive for COVID-19.

Clients Affected by COVID-19?

If you or a member of your household has tested positive for COVID-19, are displaying flu-like symptoms and/or have traveled to a high-risk area within the past 14 days, we ask that you please contact us to reschedule your appointment and discuss your cat's treatment options.

COVID-19 Risk for Cats?

According to the AVMA, CDC, and WHO, there is no current evidence to sugget that pets can become sick from COVID-19 virus or to be a source of infection to humans or other animals. Research is continually underway and we encourage clients to monitor the situation via theAVMAorCDCwebsites.

Curbside Service Only

In order to follow the rule on having less than 10 people gathered in one area, we will be closing our lobby as of March 21st, 2020. If you have an appointment with us you will receive a separate email titled "COVID-19 Precautions and Protocols" that will give you detailed instructions on how we will be handling your cat's arrival.

Contact

As folks understandably have a lot of questions, we are receiving a very high number of phone calls right now. We encourage you to use email (felinehtc@gmail.com) to communicate with us as we will be able to help you more quickly. We are available by email from 8:00 to 5:00 Monday through Friday.

New Patient Center

Online Forms

Essential Reading

What To Expect

Alternative Payment Options

Care Credit

Trupanion

ScratchPay

Testimonials

View All Testimonials