COVID19 Response

Safety Update

COVID-19 Response

Dear Clients,

In order to reduce the impact of COVID-19 for everyone and for us to be able to continue to provide this essential service for your cats, we’re continuing to modify our services for now, and ask for your help.

We will also send you an email that details our precautions when you schedule.

At the time of your appointment, we will admit your cat from the parking lot while you wait in your vehicle. Please disinfect the carrier, especially handles and door closures, with an alcohol-based disinfectant.

If you are unwell, have flu-like symptoms, and/or are or have been exposed to anyone who has tested positive for COVID-19 within 14 days prior to your cat’s appointment, please reschedule your cat’s appointment. Resume methimazole in the meantime, if previously on and tolerating well, until a week prior to the new appointment.

We will continue to disinfect regularly and practice social distancing per the CDCs recommendations.

Thank you for your support as we care for your cat.

Hospital Cleaning Protocol and Staff Illness:

Our hospital continues to observe the CDCs recommendations on disease prevention, handwashing and cleaning protocols, as well as guidance on managing staff members who may be displaying flu-like symptoms and/or tested positive for COVID-19.

Clients Affected by COVID-19?

If you or a member of your household has tested positive for COVID-19 are displaying flu-like symptoms and/or have traveled to a high-risk area within the past 14 days, we ask that you please contact us to reschedule your appointment and discuss your cat's treatment options.

COVID-19 Risk for Cats?

According to the AVMA, CDC, and WHO, there is no current evidence to suggest that pets can become sick from COVID-19 virus or to be a source of infection to humans or other animals. Research is continually underway and we encourage clients to monitor the situation via the AVMA or CDC websites.

Curbside Service Only

In order to follow the rule on having less than 10 people gathered in one area, we will be closing our lobby as of March 21st, 2020. Once you make an appointment with us, you will receive a confirmation email that also containts COVID-19 Precautions and Protocols that will give you detailed instructions on how we will be handling your cat's arrival.


As folks understandably have a lot of questions, we are receiving a very high number of phone calls and emails right now. We encourage you to use email ( to communicate with us, as we can more easily screen these for urgent matters. We are available by email from 8:00 to 5:00 Monday through Friday. It may up to 48 hours to return your call or email. If you believe your cat is having an emergency, please immediately contact your regular veterinarian or an emergency veterinary practice (24/7). 

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